[Dr.Althea] 15% Niacinamide Purity Serum 30ml

DRAS01-SMN

~~$24.00~~
15% $20.40

Quantity

Minimum of 1 / increment of 1

15% Niacinamide - With 15% Niacinamide, it helps to improve large pores and takes care of the skin tone and texture.
Zinc PCA and MELACUT Complex :A manufacturer’s specialty complex, including Portulaca Oleracea Extract, Grape Seed Extract, Saururus Chinesis Extract and Rice Ferment Filtrate. The combination of these ingredients help to boost skin brightening, improves wrinkles, provide moisture and helps to calm the skin
Lightweight, Non-Sticky, Fast Absorption - It is a refreshing, light and non sticky serum that absorbs quickly into the skin
Vegan Formula & EWG Green Grade - It is vegan formula, only includes EWG Green grade ingredients and is free from any artificial colors and artificial scents.

Apply a moderate amount evenly over the face and pat lightly for better absorption.

Water, Pentylene Glycol, Niacinamide, Butylene Glycol, 1,2-Hexanediol, Glycerin, Trehalose, Polyglyceryl-10 Laurate, Xanthan Gum, Ethylhexylglycerin, Disodium EDTA, Rosmarinus Officinalis (Rosemary) Leaf Oil, Zinc PCA, Melaleuca Alternifolia (Tea Tree) Leaf Oil, Portulaca Oleracea Extract, Vitis Vinifera (Grape) Seed Extract, Saururus Chinensis Extract, Rice Ferment Filtrate (Sake), Tocopherol, Limonene, Linalool
* Please note that ingredients may vary by product version or option. Be sure to check the full ingredient list on the packaging before use.

Returns must be requested within 15 business days of receipt and items must be unused and unopened in their original packaging. Return shipping costs and a 25% restocking fee apply.

*If you’d like to request a return, please use our website’s chatbot.

Pay with

Your transaction is protected with advanced security measures to keep your information confidential

[Dr.Althea] 15% Niacinamide Purity Serum 30ml

~~$24.00~~
15% $20.40

Request for Refund Due to Late Delivery and Lack of Customer Service

Request for Refund Due to Late Delivery and Lack of Customer Service

Dear Moida Team,

I usually don’t write reviews, but I felt compelled to share my recent experience in the hope that it may help improve your delivery process and customer service.
I am extremely disappointed with both the delivery time and the lack of response from your customer service team. I placed an order for several items on May 9, 2025, and I only received the package on May 20, 2025—a full 11 days later.
To make matters worse, I received an email from your company on May 13, stating, “We fulfilled your order from our store MOIDA 0 days ago and we'd love to hear what you think about it.” I found this confusing and frustrating, as I had not even received my order at that time. How is a customer expected to write a review before they receive the products?
Concerned about the delay, I sent an email on May 14 asking for an update on the delivery status:
“Hello, unfortunately I have not received the merchandise I ordered yet. Can you check where the package is? Looking forward to your reply.”
—Gil Jung
I never received any response to this inquiry.
This level of service is unacceptable. While your pricing may be competitive, the lack of customer support and the delayed delivery make for a very disappointing experience. I regret placing an order through your website.
As a result, I would like to return the items and request a full refund. Please let me know the return process and provide the necessary instructions as soon as possible.

Sincerely,
Gil Jung

Ordered items
Botanical Pore Toner 150ml x 1 $12.00
Propolis B5 Glow Barrier Calming Starter Kit x 1 $9.90
[MIGUHARA] Ultra Whitening First Essence Origin 120ml x 1 $13.00
*SPECIAL PRICE*[Dr.Althea] 15% Niacinamide Purity Serum 30ml x 1