FAQs
Thank you for shopping at MOIDA.
Below are our frequently asked questions to help you with your shopping.
If you have any further questions, please feel free to use our chatbot.
SHIPPING
Do you ship internationally?
Do you ship internationally?
Unfortunately, We only ship within United States.
Do you offer free shipping?
Do you offer free shipping?
We most certainly do! Free standard shipping is applied to all orders for all orders $35+. Please note, free shipping is applied after discount codes have been submitted; and your subtotal remains above $35.
When will my order ship?
When will my order ship?
We process and ship out all orders Monday through Friday, not including holidays. Orders with standard shipping will usually be fulfilled and shipped the next 1-2 business days(not including holidays).
Once your order has shipped, you will receive a shipping confirmation email with your tracking information enclosed. Please note that it may take up to 24-48 hours for your tracking information to updated.
Where does my order ship from, and when will it arrive?
Where does my order ship from, and when will it arrive?
All MOIDA orders are shipped out of the US. Orders with standard shipping usually take 3-7 business days from the day it ships to arrive to its final destination.
ORDERS
Can I make changes to or cancel my order?
Can I make changes to or cancel my order?
Please leave the inquiry on our Chatbot on our site as soon as possible with your order number and the desired change details. Order change and cancellation can only be done before the order is shipped. If you wish to change/cancel, please contact customer service through the chatbot as soon as possible.
Can I get some samples?
Can I get some samples?
We periodically run promotions and sample offers, so be sure to stay tuned on our newsletter and Instagram for updates!
Can I return my product?
Can I return my product?
If you need to return an order, we are here to help.
Returns are accepted for unopened and unused products within 15 days of receipt. Please note that original shipping charges are non-refundable, and we do not offer exchanges on any products.
Return shipping costs are the responsibility of the customer.
If you experience any issues with the return process or have any questions, please submit an inquiry through our chatbot.
Can I exchange a product?
Can I exchange a product?
We do not offer direct exchanges on any of our products.
Tracking says delivered, but I haven’t received my package. What should I do?
Tracking says delivered, but I haven’t received my package. What should I do?
If your tracking shows “Delivered” but you have not received your package, please first check your mailbox, surrounding delivery area, front desk, and nearby neighbors. In many cases, packages are located in one of these places.
We also recommend contacting your local USPS office for further assistance.
Please note that once a package has been marked as “Delivered” by the carrier, MOIDA is unable to take responsibility for lost or missing packages. However, if you need to file a claim with the carrier and have any supporting information, we’ll be happy to help in any way we can.
My item arrived damaged or is missing. What should I do?
My item arrived damaged or is missing. What should I do?
We’re sorry to hear that your item arrived damaged or that something was missing from your order.
Please contact us through our chatbot within 15 days of delivery with your order number and clear photos of the damaged item, packing slip, and all items you received. Our team will review your case and assist you as soon as possible.
PRODUCTS
Are the products on MOIDA 100% authentic?
Are the products on MOIDA 100% authentic?
Absolutely! Very single product you see on MOIDA is 100% authentic products that direct from the brands in Korea and they are all coming from legitimate and safe channels. All products are genuine, and if they are not genuine, we will provide a 100% compensation!
Which products are right for my skin?
Which products are right for my skin?
You can find product recommendations based on your skin types & concerns under the SKIN SOLUTION menu on our website.
You can also refer to the product recommendation sections on our homepage, organized by skin types & concerns.
For more personalized recommendations, please use our chatbot and share your skin type and concerns. We’ll be happy to recommend products that suit your skin.
What is the expiration date?
What is the expiration date?
If the expiration date is not specifically stated on the product page, the product has at least 6 months remaining before expiration.
However, if the expiration date is listed separately on the product page, or if the item is a clearance product, the remaining shelf life may be less than 6 months.