Absolutely! Every single product you see on MOIDA is 100% authentic products that are direct from the brands in Korea and they are all coming from legitimate and safe channels.

We periodically run promotions and sample offers, so be sure to stay tuned on our newsletter and Instagram for updates!

Please leave the inquiry on our Chatbot as soon as possible with your order number and the desired change details. Order change and cancellation can only be done before the order is shipped. If you wish to change/cancel, please contact customer service through the chatbot as soon as possible.

**When a product change request is made, the original product is refunded, and the replacement product will ship once additional payment is complete. Refunds take 2 to 14 days, and payment must be made within 3 days to avoid shipping the original product.

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help.

Our policy is that we are happy to accept returns on new products within 15 days of receipt, please leave the inquiry on our Chatboat. The CS team will first assess the possibility of returns after confirming the product photos.

*Return shipping is at the expense of the customer in the event your products are to be returned to us.

Certainly! We do offer product exchanges as part of our policy. To proceed with an exchange, please provide us with the following information through Chatbot:

1. Order Number:
2. Reason for Exchange:

Once we have this information, the CS team will first assess the possibility of exchange, and we'll be able to guide you through the exchange process and discuss available options.

Oh no, we’re so sorry to hear this! please leave the inquiry on our Chatbot with your order number, full name, and an image of the damaged item and we’ll be happy to help you!