Shipping Policy

Shipping Responsibility & Third-Party Policy:

1. Policy on Freight Forwarders and Third Parties

Moida is not responsible for damages, losses, or unusable products if the order has been handled through a freight forwarder, virtual locker, forwarding warehouse, or any third party outside of our direct logistics. To claim incorrect products, it is essential to keep and provide photos of the original shipping box sent by Moida (which must not have been opened or repacked by third parties), the packing slip included in the package, and clear photos of the content. In such cases, we may proceed with a return for a refund or the shipment of a new item after the corresponding payment.

2. Virtual Locker

You may freely make purchases using a virtual locker address within the U.S. However, in this case, Moida assumes no responsibility for the loss of the package or product, nor for any damages.

3. International Shipping and Documentation

We specialize exclusively in domestic shipping within the United States. We do not offer special services for export, such as reinforced packaging or customs management. If you require an invoice (PDF), you may request it via customer service chat; please note that the information will be similar to the purchase confirmation email.

4. Product Weight Information

The weight can be verified on the invoice after completing the purchase; however, this may differ from the actual weight. For pre-purchase inquiries, please consider the weight indicated in the product name and add the additional weight of the packaging and shipping box.

Questions on Cost for Shipping:

Standard shipping within the US is free on all orders $35+, excluding tax, and after discounts are applied. Standard shipping is shown during checkout for all orders less than $35.

If you would like to change your shipping address:

If your order is already paid and you wish to change your shipping address, please contact us immediately and include your order number for faster processing. Unfortunately, we cannot edit your address or modify your order once your order has been processed by our warehouse, so please ensure that you provide the correct shipping information during the checkout.

It is very important that you provide us with the correct shipping information. We will not be held liable for any failed delivery due to wrong delivery information provided by the customer during the checkout.

Once your order leaves our warehouse, it is in the custody of the shipping carrier. Please contact your projected carrier for all issues with tracking, delivery, or delays.

Delivery Failure

Lost Parcel

Customers need to cooperate in providing us with proof of evidence such as pictures of any issues that occurred.
A refund or reshipment can only be processed if the delivery company officially declares the parcel as “Lost."
The delivery company is not responsible for a stolen or missing package after the delivery to the recipient's correct address, and a refund or redelivery is not possible in this case.

2. Recipient Unreachable

In case of incorrect address or contact information on customers’ order, we will send an email requesting the correct information. If customers fail to provide the required information within the determined period decided by the MOIDA, the whole package will be returned

Please be aware that refund or redelivery is NOT possible in this case.

3. Failed or Unclaimed Delivery

Your order may be returned to us when unclaimed or due to an incorrect/incomplete shipping address. These failed delivery attempts are considered undeliverable.

If your order is returned to us due to delivery failure, you may choose to receive a refund or have the order re-shipped (an additional shipping fee will apply). If the order is canceled at the customer’s request after being returned, the refund will be issued after deducting the return shipping cost from the order amount. In some cases, an additional handling fee of 15% of the order value may also be applied. If the delivery failure or return is due to an error by the delivery service provider, we will re-ship your order at no additional cost.

What is the ETA for my order?

Holidays excluded, standard fulfillment and shipping takes 3-7 business days after the order is placed. Depending on where you live, delivery may take a longer time to arrive.

Tracking orders

When your order is ready to be shipped, you will receive a shipment confirmation email. Most of our orders are shipped within 1-2 business days after the order has been placed. The email will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the email.

My Package status is DELIVERED but I have not received it!

*Please note that we are not responsible for items lost after delivery*

Packages are scanned for delivery before your local mail carrier physically drops them at your home, and you may receive your package within 24 hours after your tracking has updated to “delivered.” If it’s been longer than 24 hours, please contact your local USPS or UPS