Real-Time Broadcast Participation

Live broadcasts are conducted in real time. Please note the following:

• Benefits, prices, promotions, and event details announced during the broadcast may change depending on broadcast circumstances.
• Information provided during the live broadcast is for reference purposes only.
• The final product information, pricing, and terms of sale are based on the details provided on the official product page and at checkout.
• Any price, discount, or "limited quantity" claim made during a broadcast reflects the actual conditions available at that time and will not be presented in a misleading way.
• The total price shown or announced during checkout includes all mandatory fees; any additional charges such as taxes or shipping will be disclosed before you submit payment.

Host & Sponsor Disclosures

• If a broadcast host, guest, or creator has a financial, employment, or other material relationship with MOIDA (for example, receiving payment or free products in exchange for featuring a product), that relationship will be disclosed clearly during the broadcast.
• For livestream endorsements, required disclosures will be repeated periodically during the broadcast so that viewers who join at different times are able to see or hear them, consistent with FTC endorsement guidance.
• If any part of the live Q&A is answered by an automated assistant or chatbot rather than a live person, this will be clearly disclosed.

Chat & Community Guidelines

To maintain a respectful and positive environment, all participants must follow these guidelines:

• Participants must communicate with respect and consideration toward others.
• Comments containing profanity, harassment, discriminatory language, false information, spam, advertisements, or content that infringes upon the rights of others may be removed.
• The operator may remove inappropriate comments or restrict participation without prior notice.

Real-Time Q&A

• Responses cannot be guaranteed for all questions submitted during the live broadcast.
• Answers provided during the broadcast are intended as general product information only.
• Information provided should not be interpreted as a guarantee of individual results or as medical advice.

Live-Exclusive Benefits, Discounts & Promotions

• Discounts, coupons, free gifts, and other live-exclusive benefits will be provided according to the conditions announced during the broadcast, and those conditions will accurately reflect actual availability.
• Some benefits may be available on a first-come, first-served basis or in limited quantities; any such claim will be based on actual stock or capacity at the time it is made.
• Benefits may end early once available quantities have been exhausted.
• Unless expressly stated otherwise at the time of the broadcast, live-exclusive discounts, coupons, and other benefits may not be combined or stacked with other discount codes, promotions, or offers, and only one benefit may be applied per order or item.

Events & Prizes

• Where a giveaway or prize event does not require a purchase, that will be stated in the event's official rules; where eligibility, odds, or entry conditions apply, they will be disclosed clearly and conspicuously in accordance with California's contest and sweepstakes disclosure requirements (Cal. Bus. & Prof. Code §§ 17539 et seq.).
• Participation through unfair methods, including the use of multiple accounts by the same person or violation of operational policies, may result in disqualification.
• Membership registration and required member information submission may be required to participate in events or receive prizes.
• If membership registration is incomplete, the winner may be disqualified or excluded from receiving the prize.
• Prizes cannot be exchanged for cash or other products unless otherwise stated in the official rules.

Security, Fraud Prevention & Enforcement

• MOIDA staff, hosts, and moderators will never request your password, one-time passcode (OTP), full payment card number, or bank information through live chat, comments, or direct messages. Any account or message claiming to be MOIDA and requesting this information is fraudulent — please report it immediately and do not click any links it contains.
• We reserve the right to cancel or refuse any order, disqualify any entry, or revoke any benefit that we reasonably believe was obtained through fraud, abuse of multiple accounts, bots, automated scripts, coordinated manipulation, or other deceptive means, without liability to MOIDA.
• Chat messages, account activity, and broadcast recordings may be reviewed and retained as evidence of suspected fraud, harassment, or violations of these guidelines, and may be shared with payment processors, platform operators, or law enforcement where appropriate.
• Accounts found to be engaging in phishing, impersonation of MOIDA staff or hosts, or fraudulent chargebacks may be permanently banned from future broadcasts and the MOIDA site, in addition to any other remedies available to us by law.
• Individuals who violate these guidelines through fraudulent, unlawful, or malicious conduct agree to indemnify and hold MOIDA harmless from any resulting losses, claims, or expenses, to the fullest extent permitted by law.

Broadcast Recording & Content Usage

• Live broadcasts may be recorded and used for replay services, promotional materials, or marketing purposes.
• Messages posted by customers in public chat may appear on the broadcast screen or in replay content.
• Personal information collected through live chat or event participation is handled in accordance with our Privacy Policy.

Product Demonstration & Information

• Product colors, textures, and appearance may vary depending on the filming environment or viewer device settings.
• Product demonstrations and usage methods are provided as general examples only.
• Individual experiences and results may vary. No statement made during a broadcast is intended as a guarantee of results or as medical advice.

Orders, Returns & Cancellations

• Purchases made during or after a live broadcast are treated as standard online orders and are governed by our Return Policy & Refund Policy and Terms & Conditions.
• Please note that the federal three-day "cooling-off" cancellation right under FTC rules applies only to certain in-person, door-to-door sales and does not apply to online or live-stream purchases; our standard return window and process, as described in our Return Policy, will apply instead.

Operation & Changes

• We may change, postpone, or cancel broadcast schedules, events, or promotions without prior notice to ensure smooth operation, provided that any such change will not retroactively alter benefits already confirmed for a completed purchase.
• We are not responsible for interruptions or limitations caused by technical issues, internet disruptions, or platform-related problems.

By participating in our live commerce broadcasts, you agree to these terms and guidelines. For related policies, see our Return Policy, Privacy Policy, Terms & Conditions, and California's Proposition 65 disclosures.