FAQs

Answers to Your Questions

SHIPPING

  • Do you ship internationally?
     Unfortunately, We only ship within United States.
  • Do you offer free shipping?
     We most certainly do! Free standard shipping is applied to all orders for all orders $35+. Please note, free shipping is applied after discount codes have been submitted; and your subtotal remains above $35.
  • When will my MOIDA order ship?
     We process and ship out all orders Monday through Friday, not including holidays. Orders with standard shipping will usually be fulfilled and shipped the next 1-2 business days (Monday through Friday, not including holidays.)
    Once your order has shipped, you will receive a shipping confirmation email with your tracking information enclosed. Please note that it may take up to 24-48 hours for your tracking information to updated.
  • Where will my MOIDA order ship from and how long will it take for my order to arrive?
     All MOIDA orders are shipped out of the US. Orders with standard shipping usually take 3-7 business days from the day it ships to arrive to its final destination.

ORDERS

  • Can I get some samples?
We periodically run promotions and sample offers, so be sure to stay tuned on our newsletter and Instagram for updates!
  • Are the products on MOIDA 100% authentic?
     Absolutely! Very single product you see on MOIDA is 100% authentic products that direct from the brands in Korea and they are all coming from legitimate and safe channels.
  • All products are genuine, and if they are not genuine, we will provide a 100% compensation!
  • Can I make changes to or cancel my order?
    Please leave the inquiry on our Chatbot as soon as possible with your order number and the desired change details. Order change and cancellation can only be done before the order is shipped. If you wish to change/cancel, please contact customer service through the chatbot as soon as possible.
  • Can I return my product?
     We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help.
     Our policy is that we are happy to accept returns on new products within 15 days of receipt. If you come across any trouble with our return process or have any questions, please leave the inquiry on our Chatboat.
     Unfortunately, we are unable to refund your original shipping charges, and we do not offer exchanges on any of our products. We cannot accept empty or more than half-empty products. We will only accept unopened.  *Return shipping is at the expense of the customer in the event your products are to be returned to us.
  • Can I exchange a product?
    We do not offer direct exchanges on any of our products.
  • An item in my order was damaged in transit! What do I do?
    Oh no, we’re so sorry to hear this! please leave the inquiry on our Chatbot with your order number, full name, and an image of the damaged item and we’ll be happy to help you!

    OTHER

    • I reached out via email but I haven't received a response in over 2 business days! What now?
      Currently, we do not receive any inquiries by email, Please leave your inquiry on your Chatbot.
    • Any questions?
       You can contact us through our Chatboat. We will be happy to assist you.

    Products FAQs

    Puff Beauty Haven stands out for its curated selection of skincare and makeup products that prioritize quality, efficacy, and a touch of elegance. Each product is handpicked to create a beauty haven for our customers.

    Explore our detailed product descriptions, which include information on skin types each product is suitable for. Additionally, our skincare specialists are available to provide personalized recommendations.

    At this time, we don't provide samples, but we offer a Puff Essentials Discovery Kit, perfect for those wanting to explore a selection of our curated products.

    Certainly! Contact our beauty consultants for personalized assistance in choosing makeup shades that complement your skin tone and preferences.

    Yes, all of our products are cruelty-free. We do not test on animals, and we ensure that our suppliers adhere to the same ethical standards.

    Shippping & Returns FAQs

    We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and in some locations, cash on delivery.

    Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on your location. Please refer to our shipping policy or contact our customer service team for more information.

    Once your order has been shipped, you will receive a tracking number via email or SMS, depending on the contact information provided at checkout. You can use this tracking number to monitor the status of your delivery.

    Can't find your questions?

    If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.